Privacy policy
Privacy Policy
This Privacy Policy describes how Tranquility ("the Site", "we", "us" or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from tranquilitytulum.com.
Business Information
Commercial Name: Tranquility
Contact Email: hola@tranquilitytulum.com
Phone / WhatsApp: +52 5561492467
Location: Tulum, Quintana Roo, Mexico
77760 Tulum, Q.R., Mexico
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information".
Device Information
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Examples of Personal Information collected: web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and interactions with the Site.
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Purpose of collection: to load the Site accurately and to perform analytics to improve our Site.
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Source of collection: collected automatically using cookies, log files, web beacons, tags, and pixels.
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Disclosure for a business purpose: shared with Shopify and analytics providers such as Google Analytics.
Order Information
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Examples of Personal Information collected: name, billing address, shipping address, payment information (credit/debit cards and other payment methods supported by Shopify), email address, and phone number.
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Purpose of collection: to process payments, fulfill orders, arrange delivery, send confirmations and invoices, communicate with you, and screen for fraud or risk.
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Source of collection: collected directly from you.
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Disclosure for a business purpose: shared with Shopify, payment gateways, and shipping or fulfillment service providers.
Customer Support Information
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Examples of Personal Information collected: name, email address, phone number, order details, and any information you choose to share when contacting us.
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Purpose of collection: to provide customer support and respond to inquiries.
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Source of collection: collected directly from you.
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Disclosure for a business purpose: shared only with service providers used for communication and customer support.
Minors
The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe a minor has provided us with Personal Information, please contact us at hola@tranquilitytulum.com to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us operate our business and fulfill our contracts with you. For example:
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We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information in their Privacy Policy.
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We may share your Personal Information to comply with applicable laws, regulations, or legal requests, or to protect our rights.
Behavioural Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
For example:
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We use Google Analytics to understand how customers use the Site. You can learn how Google uses Personal Information in its Privacy Policy and opt out using the Google Analytics opt‑out browser add‑on.
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We may share information about your use of the Site and your purchases with advertising partners through cookies or similar technologies, depending on your location and consent.
You can opt out of targeted advertising through:
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Google Ads Settings
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Facebook Ads Settings
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Digital Advertising Alliance opt‑out portal
Using Personal Information
We use your Personal Information to:
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Offer and provide products and services
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Process payments
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Fulfill and deliver orders
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Communicate with you
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Provide marketing and promotional content (where permitted)
Lawful Basis (GDPR)
If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:
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Your consent
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Performance of a contract
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Compliance with legal obligations
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Legitimate business interests
Retention
We retain your Personal Information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. You may request deletion of your data at any time.
Automatic Decision‑Making
We do not engage in fully automated decision‑making that has a legal or significant effect on you. Shopify may use limited automated processes to prevent fraud.
Your Rights
GDPR (EEA Residents)
You have the right to access, correct, update, port, or delete your Personal Information. To exercise these rights, contact us at hola@tranquilitytulum.com.
Your data may be transferred outside of Europe, including to Canada and the United States, in accordance with GDPR safeguards.
CCPA (California Residents)
If applicable, you have the right to know, access, correct, or delete your Personal Information and to designate an authorized agent to make requests on your behalf.
Cookies
We use cookies to improve your browsing experience, remember preferences, analyze traffic, and support marketing efforts. You can control and manage cookies through your browser settings.
Contact
If you have any questions about this Privacy Policy or your Personal Information, please contact us:
Tranquility
Email: hola@tranquilitytulum.com
Phone / WhatsApp: +52 5561492467
Address: 77760 Tulum, Quintana Roo, Mexico
Cookies Necessary for the Functioning of the Store
|
Name |
Function |
|
_ab |
Used in connection with access to admin. |
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_secure_session_id |
Used in connection with navigation through a storefront. |
|
cart |
Used in connection with shopping cart. |
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cart_sig |
Used in connection with checkout. |
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cart_ts |
Used in connection with checkout. |
|
checkout_token |
Used in connection with checkout. |
|
secret |
Used in connection with checkout. |
|
secure_customer_sig |
Used in connection with customer login. |
|
storefront_digest |
Used in connection with customer login. |
|
_shopify_u |
Used to facilitate updating customer account information. |
Reporting and Analytics
|
Name |
Function |
|
_tracking_consent |
Tracking preferences. |
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_landing_page |
Track landing pages |
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_orig_referrer |
Track landing pages |
|
_s |
Shopify analytics. |
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_shopify_fs |
Shopify analytics. |
|
_shopify_s |
Shopify analytics. |
|
_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
|
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
|
_shopify_y |
Shopify analytics. |
|
_y |
Shopify analytics. |
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website, analyze site usage, and support our marketing efforts. These technologies may include:
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Cookies (necessary, functional, and analytical)
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Analytics tools (such as Google Analytics) to understand how visitors use our Site
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Advertising and marketing pixels (such as Meta/Facebook Pixel or similar tools) to deliver relevant ads and measure campaign performance
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage, or filter cookies, please consult your browser’s help section or visit external resources such as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised “Last updated” date.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details below:
Tranquility
Email: hola@tranquilitytulum.com
Phone / WhatsApp: +52 55 6149 2467
Address: 77760 Tulum, Quintana Roo, Mexico
Last updated: 9 January 2026
If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority.
In Mexico, the data protection authority is:
Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI)
Website: https://www.inai.org.mx